Refunds

Short version: if a product does not work for you, email me within 14 days. I will help you set it up, and if it still does not work, I will refund you.

The 14 day help or refund promise

Every product page says "14 day help or refund". Here is what that means:

1. Email me within 14 days of buying, with your Gumroad receipt or the email you bought with.
2. Tell me what is not working. Most of the time it is a setup question and I can fix it quickly.
3. If I cannot make it work for you, I refund the full price through Gumroad.

Refunds are processed by Gumroad, the merchant of record, back to the original payment method. It usually takes 5 to 10 working days to show up, depending on your bank.

Your legal right of withdrawal (EU)

Under EU consumer law you normally have 14 days to withdraw from an online purchase. For digital content that is delivered right away, this right ends once the download starts, if you agreed to that at checkout and confirmed you know you lose the right. CHECK Confirm how Gumroad collects this consent at checkout.

The 14 day promise above is my own, on top of the law, so in practice you are covered either way.

When I will not refund

• After 14 days.
• When the files were clearly downloaded and used and the request looks like abuse, for example many refund requests in a row.
• Kits and bundles are refunded as a whole, not item by item. CHECK

Contact

Email CHECK hello@robisnewobsession.com. Business details are on the terms page.